Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you willingly share. This includes your name, business name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though processing happens securely through our payment partners.

For our corporate clients, we may also gather additional business details such as company registration information, preferred delivery times, and budget constraints to help us tailor our service to your needs.

Our site automatically logs certain technical data when you browse. This includes your IP address, browser type, device details, and navigation patterns. We use this information to enhance site performance and understand how clients locate our services.

How We Use Your Information

We mainly use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timelines
• Providing customer support and addressing your inquiries
• Enhancing our offerings based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also analyze aggregated, non-identifiable information to understand market trends and improve operations. For instance, we may study which arrangements are most popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide to us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST rules, business licensing, and other legal duties applicable to our operations in Chelsea and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness, employing multiple protective layers. Our systems use encryption for sensitive data transfers, secure servers for storage, and ongoing security updates to guard against threats.

We implement physical security measures for our office systems and restrict access to personal information to personnel who need it for their roles. Our team receives regular privacy and data handling training.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this information is managed by certified payment processors specializing in secure financial transactions.

While we maintain strong security, no system is entirely risk-free. We continuously monitor and update our security practices to address evolving threats and maintain top protection levels.

Your Rights and Choices

You have several rights regarding your personal data. You can request access to the information we hold, ask for corrections to inaccurate data, or request deletion where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as needed for business operations and legal obligations. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request their removal.

When information is no longer required, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are necessary for proper site functioning—enabling basic features such as page navigation and secure areas. These cookies do not collect personally identifiable information and are enabled by default when you use our site.

We employ analytics cookies to learn how visitors engage with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings through your browser. Note that disabling some cookies may affect certain features and your overall browsing experience.

Business Transfers and Changes

If Star Light Forest Network undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information might be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we discontinue operations, we would ensure your personal information is either securely transferred to a successor entity with appropriate privacy protections or securely deleted in line with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or by posting a notice on our site before they take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware of such data, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the information below, and we will handle the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within United Kingdom's jurisdiction. Some service providers may process data internationally. When this happens, we ensure appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business activities, financial transactions, and customer data handling. Our practices reflect evolving privacy standards in United Kingdom's digital economy.